Privacy Policy


This statement sets out 2ThinkNow ('2thinknow' or 'we' or 'us') policies relating to any personal & organizational information ('the Information') you submit to the 2ThinkNow group of domains (collectively, 'the Sites'); defined as all sites ending with 2thinknow.com, 2thinknow.net, innovation-cities.com, citybenchmarkingdata.com, theinnovationcourse.com, globeinnovator.com, localinnovationforum.com, innovation-bookstore.com and christopherhire.com; and further as the result of transactions instigated from the Sites.

In this document, “you” (and, "your") refers to the data subject of whom personal data is collected

For European Visitors - GPDR Changes Note

All the personal data we process we believe will comply with the General Data Protection Regulation (GDPR). This document contains details on what data we are aware we currently collect from you in using our websites or services.

By accessing & using the Sites and/or submitting the Information, you are agreeing to the collection, use and disclosure of personal information by 2ThinkNow &/or its controlling entities, as set out in this Privacy Policy, and in any additional legal agreement s between us and you.

Below directly you can find details on what data you might provide to us and the purposes of that data. If you have any questions, please contact us. Please note this policy will evolve and change over time, but the general principle is 2ThinkNow will not intentionally provide your data to others except as necessary to deliver service to you, and we also do not ever collect home addresses or dates of birth, or anything private that you did not publish or submit.

Services Companies We Use (collectively "Service Companies")

Service Companies that 2ThinkNow may be given access to your data (and the purpose in bracksets) are as follows:

  • Gravity Forms (when you request information)
  • Zapier (App integration)
  • Nimble (CRM - contact details and social media profiles)
  • Podio (any data you submit, including contact details used for data management)
  • BigCommerce (if you browse, start and/or complete an online purchase)
  • Stripe (if you make payment for purchase via credit card)
  • Paypal (if you make payment for purchase via Paypal)
  • Qwilr (if we exchange documents or Proposals)
  • Quickbooks Intuit (Accounting, Invoices for any purchases you make)
  • Microsoft Office 365 and related Microsoft services (all email and documents we exchange)
  • Google through our use of Google Analytics (your web browsing)
  • Mailchimp (when you enter your email address in some forms requesting updates)
  • WordPress (by browsing or using our sites)
  • Wordfence (security plugin by browsing our sites)
  • Teamwork (for projects and customer support tickets)
  • Hostgator (web host by browsing or using our sites)
  • GoDaddy (browsing our sites or sending us emails)
  • Zoom (Video and audio conferences, if we agree)
  • Telzio (Phone calls)
  • Skype (Video and audio conferences, if we agree)
  • Google Hangouts (Video and audio conferences, if we agree)
  • Eventbrite (event registrations you attend)
  • Twitter (if you tweet us, or contact us and have a twitter account)
  • LinkedIn (we may access your public LinkedIn profile or request to connect, or use LinkedIn Groups)
  • Instagram (if you engage with us there)
  • AngelList (your public profile if you contact us)
  • Facebook (if you contact us via Messenger or engage with Facebook Pages and, also, your public profile)
  • Whatsapp (if you communicate with us via cellphone or whatsapp)
  • Viber (if you communicate with us via cellphone or Viber)

Should you prefer these Service Companies to not have access to your information, or prefer it deleted, this is possible, however may limit our ability to serve you.

All these Service Companies have extensive GDPR Privacy policies, so these must be read by you in relation to the below, as well (if applicable).

So the below Privacy Policy should be read in compliance with regulations that apply in your jurisdiction, and those policies that do not apply will be treated by you as struck.

1. Privacy is Important

(a) First, your privacy is important to us. 2ThinkNow welcomes constructive comments and feedback regarding client privacy. 2ThinkNow do not wish to hold or gather excessive private information about you (we try to avoid dates of birth for example or home addresses and prefer to limit credit card details to our major U.S. payment providers). We will only hold information necessary to transact with you, or that is available publicly through social media (e.g. your tweets if applicable, or you Facebook profile). Please note when you submit a form with your email address this may be matched to your social media profiles automatically by our CRM solution.

2. Transmission of Information over the Internet

(a) By submitting the Information on any of our web forms, email or fax you acknowledge that the Information may be transmitted via email or electronic means, and that such transmission involves routing over numerous computers & networks, which may be monitored by others;

(b) Users should be aware that there are inherent risks transmitting the Information across the Internet;

(c) Further, to 2.(a) & 2.(b) you agree to indemnify 2ThinkNow against all or any liability, claims and damages, arising from the disclosure of the Information, irrespective of fault to the full extent permissible by law in the relevant jurisdiction;

(d) 2ThinkNow advise as a guide that if you would not send the Information in an email, you should not submit that information via a web form, social media or fax, and instead contact us indicating your intent to exchange commercially sensitive information, and to arrange such transmission via encrypted means (not a guarantee either, but generally safer);

(e) Any credit card or other banking details sent via the Sites, or BigCommerce, Stripe, PayPal and other sites used by 2ThinkNow is done at your own risk, even if we accept the details as a valid means of payment;

(f) We will make available alternate means of transmitting the Information, upon your request, and providing it does not in any way disadvantage 2ThinkNow commercially;

(g) Children under 13 are not a target market of these websites at this time. If you are under 13, please do not submit your email address or any other personal information to us through this website. 2ThinkNow does not intentionally gather personal data about visitors who are under the age of 13;

(h) 2ThinkNow will use encryption and SSL and relevant commercial technologies, but we must both recognise that all such technologies can be intercepted and hacked at multiple places such as your router, wifi hotspot, the telco, browser or computer (for example, this is not an exhaustive list), so you should also take care with any information we would reasonably deem to be sensitive.

3. Collection of the Information

The Information we collect about you includes all of the following:

(a) What you tell us about yourself when you register your personal or organizational details for the purpose of product purchase, service delivery or information about 2ThinkNow operations of interest to you;

(b) Your name, job title, employer or organization, email, address details, fax, contact numbers and any other information submitted for any purpose, but usually excludes date of birth or personal information (unless volunteered by you, or required for a contract or employment) - we advise never to send data of birth details unsolicited;

(c) Your IP address and any other information used by Google Analytics, or any standard web metrics software;

(d) Any financial or transaction information submitted as a result of a purchase or transaction instigated from the Sites; either directly or from PayPal;

(e) Any details otherwise submitted via the use of any web form or online chat application hosted within the Sites;

(f) Information you email or otherwise send to 2thinknow, with regards to the Sites;

(g) Anything noted in the foregoing information about GDPR.

4. Storage of the Information

(a) The Information will be stored on a series of servers, and computers, that are connected to the internet, including those of Service Companies (who have large budgets devoted to security of your information - although that is no guarantee). Whilst we will take reasonable commercial security measures with the Information directly under our control -- including but not limited to antivirus, SSL, encryption, updates, security policies, security software, and firewalls -- you should be aware that any information stored on any device on the internet is subject to risks of disclosure;

(b) By providing 2ThinkNow with the Information when you complete our forms you agree to us storing your details on internet-connected computers and networks which are managed by third parties (the Service Companies, and their providers such as Amazon AWS);

(c) The Information stored or entered on each of the Service Companies is to the extent applicable by law, the sole and complete responsibility of each of the Service Companies, and their privacy policy and terms, as updated from time to time, and to the extent permissible by law further you agree to hold 2ThinkNow its officers and representatives harmless and without liability for the actions of each of the Service Companies and their associated entities;

(d) Bearing in mind the foregoing, should the Information reasonably be deemed to have a market-sensitive or other highly confidential or market-sensitive nature, you agree to contact us for an offline, especially encrypted or other means of storage of the Information, and are instructed not to transmit the Information via the Internet;

(e) 2ThinkNow will take no responsibility or caution whatsoever for information received that is unsolicited or provided in excess of 2ThinkNow requests. This includes but is not limited to unsolicited business or idea proposals for us to evaluate (unless otherwise stated), or excess personal details (e.g. on your CV should remove your date of birth, and no emailing us credit card details). Please don't send us your IP unsolicited.

(f) 2ThinkNow will retain information to comply with relative laws of Australia and other jurisdictions, and customer details may be retained indefinitely.

5. Use of the Information

(a) For the purpose of fulfilling your request we may contact you via any communication method you provide, although where practical and non-disadvantageous we will contact you via any preferred method you advise us of first;

(b) We may also contact you until you tell us otherwise with details about products, offers & services offers by email, phone, fax, messaging service, video conference, Whatsapp, Messenger, other internet messaging services (as added from time to time), mail, or SMS (collectively, 'Messaging'). By transmitting the Information you agree to receive communications from 2thinknow, and associated Service Companies or marketing partners (although we will never on-sell your details, we may partner with another company);

(c) We will not under any circumstances intentionally rent, trade, or sell the Information to third parties, unless we receive your prior consent;

(d) You may ask us at any time to not contact you via any or all Messaging, although doing so may limit our ability to answer your enquiry;

(e) 2ThinkNow may use general customer details (non-contact details) for promotional purposes, limited to organization name, department, location, job title, initial and surname OR first name and initial, and in the case of courses, with the addition of full attendee name; unless we receive your written instructions to the contrary, or prohibited by law. We will promote customer logos (as per our standard Terms and Conditions, as updated from time to time), unless you have a separate Agreement with us.

6. Disclosure of the Information

(a) We will provide the Information to a third party such as law enforcement when required by law;

(b) We will, as described in clause (5) (e) publicly disclose general customer details excluding contact details, for promotional purposes, unless we receive written instructions to the contrary;

(c) We will contract our service delivery, marketing, accounting, finance, other business and I.T. systems to third parties including the Service Companies (we try to choose commercial services of longevity, performance, and/or good reputation, although this is no guarantee of security), and accept their security assurances and policies as part of disclosing your information to them;

(d) Beyond the foregoing sub-clauses (6) (a), (b) & (c) and any reasonable commercial disclosure, we will take reasonable commercial care to ensure the Information is not intentionally disclosed;

(e) 2ThinkNow will take no responsibility whatsoever for disclosure of the Information compromised via viruses, trojans, 'hacking' password snooping, MITM, or other methods; where these are beyond our reasonable control.

7. Removing Your Details

(a) If you receive or have received promotional materials from 2thinknow, and no longer wish to do so please contact us here and request removal in writing, or if you wish to opt-out or update any details, or have any details deleted;

(b) If you believe somebody has registered/is registering you (or your email) for our promotional materials or services in an unsolicited fashion, please contact us here with your concerns immediately;

(c) For European customers you must 'opt-in' in a way compliant with GDPR laws, this may result in reduced communications from us until you inform us clearly you wish to receive communications (Even if you have informed us in the past). So please re-register if communications suddenly stop. We will always try and comply with all laws to the best of our capability.

8. Transfer of Copyright & Intellectual Property statement

(a) The copyright in the Information provided to 2ThinkNow will be deemed as being transferred to 2ThinkNow upon receipt or storage of the Information, unless otherwise prohibited by law or legal agreement;

(b) This transfer of copyright includes but is not limited to feedback, software, data, concepts, diagrams, referrals, and writings;

(c) You waive all rights to compensation now, and in the future, in return for this transfer of Copyright, and/or as payment in any form, in relation to the Information.

9. Severability

(a) If any of the foregoing is declared invalid, void or is not fully enforceable in any given instance, this shall not affect the validity or enforceability of the remainder.

10. Jurisdiction & Interpretation

(a) This Privacy Policy is governed by and is to be construed in accordance with the applicable laws of the State of Victoria, Australia to the extent permissible by law;

(b) If you choose to bring any legal action against 2ThinkNow you irrevocably submit to the non-exclusive jurisdiction of the Courts of the State of Victoria, including any appellate courts, without regard to your location, to the extent permissible by law, (and if any part of this clause is struck to the laws of the nearest English-speaking jurisdiction);

(c) This Privacy Policy was written in Australian English, and should only be read and interpreted in English and not in any translated form.

11. Changes to this Privacy Policy

(a) We reserve the right to amend this Privacy Policy at any time and to post an updated version of the Privacy Policy at www.2thinknow.com/company/privacy-policy/ .

12. Legal notices

(a) Any legal notices pursuant to this Privacy Policy must be sent via registered post to Legal Department, 2thinknow, GPO Box 3375, Melbourne VIC 3001, Australia.

13. Contacting Us

(a) If you have any queries relating to our Privacy Policy or your Data, or if you have a problem or wish to lodge a complaint in relation to an alleged breach of your privacy, please send an e-mail or contact us as detailed on the Contact Us page.

14. Your Rights

(a) Depending on jurisdictions, your may have various rights.

(b) 2ThinkNow will, upon your request, advise you of data we hold, delete data (to the extent permissible by the laws of Australia which must also apply), correct or give you a copy of data about you (provided this does not infringe any other entities rights) or co-operate with appropriate legal authorities in jurisdictions with which we do business.

(c) To exercise any rights you may hold, please send an e-mail or contact us (as detailed on the Contact Us page.) We may automate this process in future, so please check back if this is a regular concern of yours (Note we only attempt to hold business contact details usually).

UPDATED 17th July 2018 1:02 pm AEST.